The response line is available Monday through Friday, 6 am to 6 pm Pacific. Since the incident, our Information Technology (“IT”) department and external security experts have reviewed and enhanced our systems to reduce the chance of a similar event from occurring in the future.įor individuals who have questions or need additional information regarding this incident, or to determine if they are impacted, Avamere has established a dedicated toll-free response line at (833) 909-4422. The security and privacy of personal information is of the utmost importance. Additional safeguards are outlined below.* Notified individuals have been provided complimentary credit monitoring services as well as best practices to protect their information, including but not limited to reviewing the explanation of benefits statements they receive from their health insurance providers and following up on any items or services not recognized. Out of an abundance of caution, Avamere notified individuals whose information was included in the impacted files and folders. Not all information was included for all individuals.* Upon learning of the issue, we commenced a prompt and thorough investigation in consultation with outside cybersecurity professionals, which determined that an unauthorized party potentially removed a limited number of files and folders from the network.Īfter an extensive investigation, we concluded between and Octothat the files and folders that were potentially removed from our system contained identifiable protected health information such as full names, addresses, dates of birth, driver’s license or state identification numbers, Social Security numbers, claims information, financial account numbers, medications information, lab results, and medical diagnosis/conditions information. Specifically, we recently determined that intermittent unauthorized access to a third-party hosted network utilized by Avamere occurred between Januand March 17, 2022. On 7/13/22, Avamere Health Services, LLC (“Avamere”) notified certain individuals about a security incident.
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